Shipping Policy
We ship within the UK and worldwide from our workshop in the West Midlands.
Dispatch
We usually dispatch within 1 working day of your order, if it reaches us before the cut-off time. Please allow up to 3 working days for your order to be packed and dispatched. Items we order in specially, and items on back order, take longer. If your order will take longer than this, we will contact you.
Cut-off times are 11:30 (UK time) for international orders and 12:30 (UK time) for UK orders. An order placed before the cut-off is not guaranteed to go the same day. If you need it to, please contact us before the cut-off and we will check we can do it.
We do not dispatch at weekends or on bank holidays.
Delivery times start from dispatch
The delivery service you choose at checkout (for example Royal Mail Tracked 24) is the time your parcel spends in the post after we dispatch it. It does not include the time to pack and dispatch your order.
UK ORDERS
- Royal Mail Tracked 48: usually 2–3 working days from dispatch.
- Royal Mail Tracked 24: usually 1–2 working days from dispatch.
- Royal Mail Special Delivery by 1pm: the next working day after dispatch.
- UK orders over £70 (before VAT) have free Royal Mail Tracked 48 delivery.
INTERNATIONAL SHIPPING
- Express Courier (TNT, DHL, DPD, UPS or FedEx): usually up to 5 working days from dispatch.
- Royal Mail Tracked (small items), £15: for small, light orders to most European countries. Usually 3–5 working days from dispatch.
Customs checks can add delays.
When a package is shipped internationally, it may be subject to customs and duties. Classic Carbs UK Ltd is not responsible for advising, calculating, collecting, or covering these charges. It is the buyer’s responsibility to check the import criteria for the country the package is being shipped to.
If you purchase from us and refuse to accept the package at any point OR refuse to pay customs/duties/import tax, please be advised, that any return charges or return import charges and any costs associated with the return of the package, will be deducted from any refund we issue to the customer.
Please note that packages being shipped to an EU (European Union) business address require valid EORI and VAT numbers. Charges incurred by packages that are returned due to incorrect or missing EORI and/or VAT numbers will not be refundable. Please double check your information before submitting your order. You can validate your codes using the links here: EORI Checker & VAT Checker
WRONG ADDRESS, NOT RECEIVED OR MISSING ORDERS
Classic Carbs UK Ltd is not responsible for lost orders due to incorrect address details provided by the customer, (this includes wrong apartment/house number, wrong street, etc.). Classic Carbs UK Ltd is not responsible for unclaimed or refused orders. When ordering from abroad, please contact the mail carrier with your full name and tracking number to ensure customs clearance.
If your order is marked as delivered on your tracking, but you did not receive it, we will assist you in filing a claim with the carrier. This request for assistance with a claim must be made within 7 business days from a package being marked as delivered.
Please note that filing a claim does not guarantee that we will be able to provide a reshipment or refund. Our resolution will be based on the findings of the carrier once they have completed the investigation.
Classic Carbs UK Ltd does not hold or accept responsibility for packages that have been reported as delivered by the carrier, and this includes stolen or missing packages. We will not issue refunds or credits for packages that the carrier confirms as being delivered.